Terms of use

Aurum Club · last updated 15 October 2026

These are the rules for using the Aurum Club app and aurumclub.app. By using them you agree to these terms. What we store about you, and how to have it removed, is on the privacy page. If you got the app from the App Store, Apple's standard licence agreement applies as well.

Your account

• Gym members sign in with the details their gym gave them. Your membership, its price and its rules are between you and your gym; Aurum provides the software they run it on.
• Without a gym, you sign in with Apple or Google.
• Freelance coaches have accounts made for them by Aurum, and sign in with an email and password.
• Keep your sign-in to yourself. What is done from your account is treated as done by you.

Aurum Pro

Aurum Pro includes a monthly allowance of AI food scans. Without a gym, it also opens the food diary, body measurements, achievements and plans of your own.

• In the app, Pro is an auto-renewing subscription, monthly or yearly, bought through the App Store or Google Play. The price is shown in the app before you confirm.
• New subscribers get a 14-day free trial, once per Apple or Google account. Nothing is charged when the trial starts. If you do not cancel at least 24 hours before it ends, it becomes a paid subscription.
• Payment is charged to your Apple or Google account when you confirm (or when the trial ends). The subscription renews automatically at the same price unless you cancel at least 24 hours before the end of the current period.
• Manage or cancel it in your App Store or Google Play subscription settings — the app takes you there. Aurum cannot cancel it for you. Cancelling stops the next renewal; Pro lasts until the end of the period already paid. Deleting the app or your Aurum account does not cancel it.
• On aurumclub.app, Pro is sold as a single month or year, paid once through Rasedi. It does not renew and has no free trial. It is not sold there while a store subscription is still renewing, so you are not charged twice.
• The monthly scans are renewed each month while Pro lasts and end with it. Scans from a pack of 30 are kept until you use them. A scan that fails, or a photo that is not food, is not charged.
• A food scan's calories and nutrients are an estimate. Check them before they go in your food log.

Coaches' courses

• Courses — training programmes and food plans — are written and sold by freelance coaches through Aurum. Aurum reviews each course before it goes on sale, but the coach is responsible for what it says.
• The price is shown before you buy. In the app a course is bought through the App Store or Google Play; on aurumclub.app, through Rasedi.
• A course you bought stays yours, as it was when you bought it, even if the coach later changes it, withdraws it, or leaves Aurum.
• Refunds: for a purchase in the app, ask Apple (reportaproblem.apple.com) or Google Play, which decide refunds under their own rules. For a purchase on aurumclub.app, write to us below. When a purchase is refunded, what it unlocked is taken back.
• A course is not medical advice. Talk to a doctor before starting one if you are pregnant, managing a condition, or taking medication.

Messages

Without a gym, you can message the coaches you find in the app. When you do:

• Be respectful. No harassment, threats, hate, sexual content, or abuse.
• No spam, and no advertising for anything other than the coach's own courses on Aurum.
• Do not share other people's private information.
• Keep it on Aurum. Do not try to pass on phone numbers, email addresses, links or social media handles, or to arrange payment outside Aurum. They are hidden automatically, and working around that breaks these terms.
• Nothing illegal.

You can report any message and block anybody. Aurum reviews every report, and may hide a message or suspend the account that sent it.

Coaches

• What you publish — your profile, certificates and courses — must be true and your own. Do not claim a qualification you do not hold.
• A course goes on sale once Aurum has approved it, and while you have a course on sale, a new bio is shown once Aurum has approved it. Contact details are hidden in your profile and courses as they are in messages.
• Coaches are paid a share of each sale, agreed with Aurum, monthly. A refunded sale is taken back from what you are owed.
• To close a coach account, write to us below.

Suspension

Aurum may suspend any account — a gym member's, an account without a gym, or a coach's — that breaks these terms, for example after a report is upheld. While an account is suspended:

• Every session on every phone ends. You can still sign in, but only to see that the account is suspended and to delete it; nothing else in the app is open to it.
• No new account can be made with the Apple ID, Google account, email address or phone number it signs in with. These are kept, as scrambled codes, while the suspension stands — even after you delete the account — and forgotten if Aurum lifts it.
• It cannot send or receive messages, and its notifications stop.
• A coach's profile and courses are taken out of the app. People who already bought a course keep it.
• A gym membership is not changed: that stays between you and your gym.
• A store subscription is not cancelled, and it does not move to another account. It keeps billing until you cancel it, in your App Store or Google Play settings — deleting the account does not cancel it.

The reason is recorded. If you think a suspension is a mistake, write to us below; Aurum can lift it.

Health

Nothing in Aurum is medical advice. Training and food plans are written by a trainer at your club or by a coach, and food scans are estimates. Talk to a doctor about any health concern, and train within your limits.

Changes

When these terms change, the date at the top changes too. Continuing to use Aurum after that means you accept the new terms.

Getting in touch

If you belong to a gym, speak to your gym first about your membership. For anything about the app, a purchase, a report or a suspension, contact nawshadbaway@gmail.com or call 0770 448 6255.